CUSTOMER CARE

Complete the form below and we will get back to you within 48 hours.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

+27 66 286 5427

or send us an email to:

keslenchetty@gmail.com

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RETURNS

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us with all the relative information required. Support will be back to you as soon as your query is reviewed.

FAQ

Do you provide International delivery?

 

We work with an on-demand order fulfillment company with facilities worldwide!

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

NB! These are only estimations for delivery + fulfilment times.

Do you offer refunds?

 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at keslenchetty@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

 

What are your delivery options?

 

We offer free standard delivery to our customers at our expense, internationally. Unfortunately at this time we do not offer any type of express shipping.

How do I track my order?

 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line on our customer care form or on keslenchetty@gmail.com

How do I return an item?

 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at keslenchetty@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Which areas do you not ship to?

 

Brunei, Eritrea, French Guiana, French Polynesia, Guadeloupe, Laos, Martinique, Mongolia, Myanmar, Reunion Island, Samoa, Saint Pierre and Miquelon, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen